Shipping Policy

Effective date: August 29, 2026

This Shipping Policy applies to orders placed with Peptiqo Labs, operated by VIAL TEKNOLOGIES LLC.

Shipping destinations

We ship only to eligible addresses in the United States that are accepted during checkout. We do not offer international shipping. Address eligibility, including eligibility for a territory, P.O. box, military address, freight forwarder, or reshipper, is determined by the options made available at checkout and may vary.

Shipping charge

Standard flat-rate shipping is $9.99 per order. The applicable shipping charge is displayed before an order is submitted. Any expedited service, special handling, or other shipping option will be shown separately if it is available.

Processing and delivery timing

Order processing begins after required eligibility, payment, address, inventory, and order reviews are complete. Processing and delivery timing can vary. We communicate available timing information through order and shipping updates.

Carrier transit times and estimated delivery dates are estimates, not guarantees, unless a specific guaranteed service is expressly identified at checkout. High order volume, verification needs, inventory issues, holidays, weather, carrier disruptions, address problems, and other events outside our reasonable control may affect timing.

If we cannot ship within a time stated before the order is placed, or within 30 days when no shipping time is stated, we will provide any delay notice, cancellation choice, or refund required by applicable law.

Tracking and shipment updates

When available for the selected carrier service, tracking information will be sent to the email address associated with the order or made available through the customer account. Tracking may not update until the carrier scans the parcel.

Address accuracy and changes

Customers are responsible for providing a complete and accurate shipping address. Email peptiqo@proton.me as soon as possible if an address needs correction. We cannot guarantee a change after processing or fulfillment begins.

If a parcel is returned because of an inaccurate, incomplete, refused, or undeliverable address, contact us so we can review available reshipment or refund options. Additional shipping charges may apply if disclosed and accepted before reshipment.

Delayed, missing, or marked-delivered parcels

If tracking has not updated, a package appears delayed, or a package is marked delivered but cannot be located, check the delivery area and address details and contact the carrier. You may also email peptiqo@proton.me with the order number and tracking number so we can review the shipment.

We will investigate using available carrier information and provide any remedy required by applicable law or an applicable carrier claim. A replacement or refund may require completion of that review.

Damaged parcels or incorrect items

Report a damaged parcel or incorrect item within 48 hours after delivery by emailing peptiqo@proton.me. Include the order number, a description of the issue, and clear photos of the shipping package, label, packing materials, and item. Keep the item and packaging until we provide instructions.

After verification, Peptiqo Labs will cover the approved resolution of a damaged shipment or wrong item, which may include a replacement, refund, prepaid return method, or another appropriate remedy. The 48-hour notice window helps preserve shipping evidence and does not limit a right that cannot lawfully be waived.

Research access and order review

Shipping begins only after required research-business qualification, age and authority attestations, payment, inventory, and order reviews are complete. Access approval does not guarantee acceptance or shipment of every order.

Contact

Peptiqo Labs Operated by VIAL TEKNOLOGIES LLC 1209 MOUNTAIN ROAD PL NE STE N ALBUQUERQUE, NM 87110 United States peptiqo@proton.me