Privacy Policy
Effective date: September 6, 2026
Peptiqo Labs is operated by VIAL TEKNOLOGIES LLC. In this Privacy Policy, "Peptiqo Labs," "we," "us," and "our" refer to VIAL TEKNOLOGIES LLC. This Policy explains how we collect, use, disclose, and otherwise handle personal information when you visit our website, create an account, place an order, complete a research-use attestation, or communicate with us.
Who we serve
The website and store serve eligible purchasers in the United States who are at least 21 years old, are authorized to place an order, and purchase solely for laboratory research as described in our Research Use Only Policy.
Information we collect
Depending on how you use the website, we may collect:
- Contact and business information, such as name, business or organization name, email address, phone number, and billing and shipping addresses.
- Research-access information, such as age and authority attestations, stated research purpose, organization details, and information used to assess business eligibility.
- Account information, such as username, authentication information, preferences, and account activity.
- Order and transaction information, such as products ordered, quantities, prices, shipping details, order status, and transaction identifiers.
- Payment information, which is collected and processed by an approved payment provider under that provider's terms and privacy practices. Peptiqo Labs may receive transaction status, billing details, fraud signals, and limited payment-method information rather than full payment credentials.
- Communications, including access requests, support messages, return requests, and other correspondence.
- Device and usage information, such as IP address, browser and device type, operating system, referring pages, pages viewed, visit times, and website interactions.
- Cookie and similar-technology information used for security, account sessions, cart functions, preferences, and website performance.
How we use information
We may use personal information to:
- operate, secure, maintain, and improve the website;
- administer accounts, record checkout attestations, and review eligibility or orders when needed;
- process orders, payments, shipping, returns, refunds, and support requests;
- communicate about accounts, orders, policies, and service updates;
- detect, investigate, and prevent fraud, misuse, security incidents, and prohibited transactions;
- maintain business, tax, compliance, and transaction records;
- enforce our Terms and policies; and
- comply with applicable law and respond to lawful requests.
How we disclose information
We may disclose personal information to organizations that help us operate the business, including:
- SiteGround, which provides website hosting and related services;
- WordPress and WooCommerce service providers, which support website, account, catalog, cart, and order functions;
- security and performance service providers that help protect, monitor, and optimize the website;
- approved payment providers that process transactions and help prevent fraud;
- shipping and fulfillment providers that deliver orders and provide shipment updates;
- professional advisers, such as legal, accounting, insurance, and security advisers;
- government or regulatory authorities when disclosure is required by law or reasonably necessary to protect rights, safety, or website integrity; and
- a successor or transaction counterparty in connection with a merger, financing, reorganization, sale of assets, or similar business transaction, subject to applicable law.
Service providers handle information under their own privacy terms, service agreements, and applicable law. Review PayPal’s Privacy Statement for information about PayPal’s processing.
Cookies and similar technologies
SiteGround, WordPress, WooCommerce, PayPal, and related website services may use cookies or similar technologies needed for website security, account login and sessions, cart and checkout functions, fraud prevention, preferences, and performance. Browser controls may allow you to block or delete cookies, but doing so can prevent account, cart, or checkout features from working correctly.
Data retention
We retain personal information for as long as reasonably needed for the purposes described in this Policy, including maintaining account, attestation, transaction, tax, compliance, security, and support records; resolving disputes; enforcing agreements; and meeting legal obligations. Retention periods vary by record type and legal requirement.
Security
We use administrative, technical, and physical safeguards designed to protect personal information. No storage or transmission system can be guaranteed completely secure. Keep account credentials confidential and contact us promptly if you believe an account or transaction has been compromised.
Your privacy choices and requests
You may update certain account information through your account or contact us to request access to, correction of, or deletion of personal information. We may need to verify your identity and authority to act for a business. We may retain information when required or permitted by law.
Depending on where you reside, applicable law may provide additional privacy rights. To submit a request, email peptiqo@proton.me with the subject line Privacy Request. We will process verified requests as required by applicable law.
Age restriction
The website is not directed to children or individuals under 21. We do not permit an individual under 21 to create a purchasing account or place an order. Contact us if you believe an underage person submitted personal information.
United States operations
Our store serves the United States and is operated from the United States. Information may be processed in the United States, subject to applicable law.
Third-party services and links
Third-party websites and services have their own terms and privacy practices. We are not responsible for a third party's independent privacy practices. Review the policies of any third-party service you choose to use.
Changes to this Policy
We may update this Policy to reflect operational, legal, or service changes. The revised version will be posted with a new effective date. If required by law, we will provide additional notice.
Contact us
Peptiqo Labs Operated by VIAL TEKNOLOGIES LLC 1209 MOUNTAIN ROAD PL NE STE N ALBUQUERQUE, NM 87110 United States peptiqo@proton.me